Undercover Boss

[Pasquali56]

My wife and I have watched all three episodes this season. I think the concept is brilliant in that it empathizes with the everyday working man/woman. The stories are also poignant in some of the stories the bosses uncover and how they're resolved. My problem is that there is rarely any real drama and conflict. The boss goes undercover, he finds some problems in the organization, then he fixes those problems. But I think people will tire of it unless there are more problems with personnel rather than company policies and the way they're being executed. The second episode about Hooters came closest to this with the manager who was making his employees (Hooters girls) do demeaning tasks. This manager became somewhat of an antagonist in the episode.

Of course, the other obvious problem is that any company that agrees to be showcased wants this to be a one hour commercial -- and they don't want to reveal any serious flaws in their organization. Therefore, while the concept is great, it may also be inherently flawed unless they can figure out a way to present more conflict and drama.