So Final Draft released an update today and, being a trusting idiot, I went ahead and automatically installed it.
Then it wouldn't even launch. I'm on location for a film and going to set in an hour and their @#@&^$ update killed my primary tool!!!!!
Then, to make matters even better, their website email support tool won't work. I fill in all the information on their form, hit the SEND button, and nothing happens.
What a cluster****.
And there's no other way to email them and their chat service is offline for the weekend.
What a double cluster****!
Anyway, on the off chance that someone there actually reads something somewhere on the internet or cares remotely about customer support I'm putting the thing I would have sent to their web form here:
*****
I downloaded the automatic update today (10-4-2015) and now Final Draft 9 won't even launch! I'm on location shooting a film and I can't even do rewrites!!!!!!!!!
It gets to the administrator permissions screen, I hit OK, then nothing happens.
However, I just ran the compatibility troubleshooter on launch and it opened. Need to go to set now so if you have any questions I I have other issues I'll respond late tonight.
*****
For others who run into a similar problem, as I say above, I was able to resolve on my own by right-clicking the icon and using Windows' compatibility troubleshooter.
Then it wouldn't even launch. I'm on location for a film and going to set in an hour and their @#@&^$ update killed my primary tool!!!!!
Then, to make matters even better, their website email support tool won't work. I fill in all the information on their form, hit the SEND button, and nothing happens.
What a cluster****.
And there's no other way to email them and their chat service is offline for the weekend.
What a double cluster****!
Anyway, on the off chance that someone there actually reads something somewhere on the internet or cares remotely about customer support I'm putting the thing I would have sent to their web form here:
*****
I downloaded the automatic update today (10-4-2015) and now Final Draft 9 won't even launch! I'm on location shooting a film and I can't even do rewrites!!!!!!!!!
It gets to the administrator permissions screen, I hit OK, then nothing happens.
However, I just ran the compatibility troubleshooter on launch and it opened. Need to go to set now so if you have any questions I I have other issues I'll respond late tonight.
*****
For others who run into a similar problem, as I say above, I was able to resolve on my own by right-clicking the icon and using Windows' compatibility troubleshooter.
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